001 No Initial Calibration
012 Inaccurate CGM Values
013 Sensor Fail During Warmup
042 ???, No Readings, Sensor-Error, Wait up to 3 hours for over 1 hour
071 Sensor Fail After Warmup
089 Low Transmitter Battery Alert
090 Transmitter Failed Error
112 Calibration Error
113 Pairing Failed
115 Signal Loss Over 1 Hour
116 New Sensor Inserted, but Displays No Restarts
120 App Crash Alert
122 Signal Loss Equal to or Under 1 Hour
123 Early Sensor Expiration
5016 Bluetooth connection between Transmitter and Mobile App Issue
5018 CGM App and OS Incompatible Due to Unsupported OS Update on Smart Device
5019 Adjusting Clock Message
5021 Available Storage on Your Smart Device Is Full Alert
5024 Unexpected CGM app shut off
Unexpected CGM app shut off
1. If there was an alert that the app stopped use [Code 120] instead.
2. If there was not an alert that the app stopped continue with [Code 5024].
3. If the app is no longer working correctly, please uninstall and reinstall.
a. Uninstall the G6 app
b. Restart the phone
c. Reinstall the G6 app
4. Close all background apps, restart mobile device.
5. If it did not re-open, recommend the patient to use the receiver as the display device. If Dexcom has recently launched an update, the app will restart itself when the update is received. The patient must open the app to re-establish connection to the transmitter.
1. If there was an alert that the app stopped use [Code 120] instead.
2. If there was not an alert that the app stopped continue with [Code 5024].
3. If the app is no longer working correctly, please uninstall and reinstall.
a. Uninstall the G6 app
b. Restart the phone
c. Reinstall the G6 app
4. Close all background apps, restart mobile device.
5. If it did not re-open, recommend the patient to use the receiver as the display device. If Dexcom has recently launched an update, the app will restart itself when the update is received. The patient must open the app to re-establish connection to the transmitter.